Project Overview	Rooterman LA is a professional plumbing services company serving Orange County, CA, Los Angeles, CA, Ventura County, CA. As customer expectations shifted toward digital-first experiences, Rooterman LA partnered with NextStack to develop a dedicated mobile application for both iOS and Android, giving their customers a fast, convenient way to discover services, book appointments, and stay informed, all from their smartphone. The application was built using Kotlin Multiplatform Mobile (KMM), enabling a shared codebase across both platforms while delivering a fully native experience on each.

The Challenge	The primary objective was to build a mobile platform that would put Rooterman LA directly in their customers' hands, reduce booking friction, and open new channels for ongoing communication and promotion.

Key Benefits	Increased Customer Engagement A dedicated mobile channel keeps Rooterman LA top of mind between service visits, driving higher interaction rates than traditional web or phone-based touchpoints. Higher Repeat Booking Rates Frictionless in-app rebooking combined with push notification reminders significantly lowers the barrier for customers to schedule follow-up services. Direct Access to Customers Push notifications give Rooterman LA a permission-based channel to reach customers directly on their phones — with higher open rates than email or social media. Stronger Brand Presence A professional, well-designed mobile app positions Rooterman LA as a modern, customer-first business, differentiating them from competitors who rely solely on traditional channels. Coupon-Driven Revenue Growth Time-sensitive offers and loyalty promotions delivered through the app create urgency and drive immediate bookings, particularly during slower business periods.

The Solution	NextStack designed and developed a full-featured mobile application for iOS and Android, built entirely around the Rooterman LA customer journey. The app gives users a seamless way to explore services, schedule appointments, track their orders in real time, and receive timely notifications — all within a clean, branded interface. The entire design and development of the application was carried out by the NextStack team, from UX and visual design through to delivery on both platforms.

Project Features

Service Catalog

Customers can browse all available plumbing services offered by Rooterman LA, with clear descriptions to help them identify exactly what they need before booking.

Booking & Scheduling

A streamlined booking flow allows customers to schedule a service appointment directly from the app — at any time, without needing to call.

Order Tracking

Real-time order status updates keep customers informed about their service request from confirmation through to completion.

Push Notifications

The app delivers timely reminders, appointment confirmations, and promotional alerts directly to customers' devices.

Coupons & Offers

An integrated coupons section enables Rooterman LA to promote special offers, seasonal discounts, and loyalty incentives to encourage repeat bookings.

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